Shipping & Delivery

At terra360°, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding shipping timelines and delivery expectations.

Processing Time

Orders are typically processed within 1–2 working days from the date of purchase. Orders are processed Monday through Friday, excluding holidays.

Once your order has been processed and shipped, you will receive an email confirmation with tracking information, where available.

Delivery Time

Delivery typically takes 7–10 working days from the shipping date. Delivery times are estimates and may vary depending on your location, carrier operations, and other external factors beyond our control.

Shipping Costs

Shipping costs are calculated based on the delivery location and order size. Applicable shipping charges will be displayed at checkout before completing your purchase.

Shipping Address

Orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring that shipping details are accurate and complete.

terra360° is not responsible for delays, failed delivery, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you need to update your shipping address, please contact info@terra360.life as soon as possible. Changes cannot be guaranteed once an order has been processed.

Delivery Delays

Delivery timelines may be affected by factors outside our control, including:

  • Carrier delays
  • Weather conditions
  • High shipping volumes
  • Customs processing (for international orders)
  • Incorrect address information
  • Holidays or service disruptions

terra360° is not responsible for delays caused by third-party carriers.

Lost Or Missing Packages

If tracking shows your order as delivered but you cannot locate it, please:

  • Check around your delivery location
  • Check with neighbors or household members
  • Contact the carrier directly

If you still need assistance, contact info@terra360.life and we will help review the issue.

Damaged Deliveries

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@terra360.life.

Please include:

  • Order Number
  • Description Of Issue
  • Photos Of The Product And Packaging

We will review the request and provide an appropriate resolution.

Order Changes Or Cancellations

Orders are processed quickly. Changes or cancellations cannot be guaranteed once an order has been placed. If you need assistance, please contact us as soon as possible.

Contact Information

Terra Naturals Inc.
30 N Gould St, Number 32569
Sheridan, WY 82801, USA
Email: info@terra360.life
Phone: +1 515 506 7173

Business Hours

Monday To Friday
9:00 AM – 5:00 PM (PST)